Terms & Conditions
1. Terminology of the Agreement
The parties to this Agreement for the entire duration of its validity shall accept the following definitions for the following terms:
Service is the purchase by the Client of access to services for a period determined by the Agreement or the Invoice.
Equipment - STB (Set Top Box, Decoder) set-top box that meets the standards and technical requirements specified by the Operator, and other additional required equipment.
Services - the Operator provides the Client with opportunities to view the software package, including activation and warranty support of the Equipment.
The twenty-four-month service period is 720 days.
The twelve-month service period is 360 days.
The six-months period is 180 days.
The three-month period is 90 days
The period of the month is 30 days.
Public display - any display or message of the Operator's services using technical means in a place open to free visits, or in a place where there is a significant number of people who do not belong to the usual family circle.
2. Subject of the Agreement
2.1. The Client orders from the Operator, and the Operator provides the Client with Services (in accordance with clause 1 of this Agreement). If necessary, the Operator provides the Client with the necessary equipment for an additional payment (one-time purchase) or as paid (payments monthly) or free rental (3.3., 3.4.)
2.2. Access to the Services is provided to the Client in 5 to 15 minutes from the moment the Client's payment for the Service is credited to the Operator's account, however, there are a few exceptions (2.3., 2.4., 2.5).
2.3. Service access is issued manually by an operator during working hours: 7 days a week 10:00 AM - 8:00 PM (Eastern time)
2.4. If any network\application\transaction\payment gateway lag occurs then the Operator is not responsible for any delays, however, you can always contact the support by using live chat or by calling a contact phone number provided on the website 24 hours 7 days a week.
2.5. The Operator is not responsible for any missed\deleted\marked as spam emails \ SMS \ calls with Client's access details.
3.1. The Client is fully responsible for the correct use and proper storage of the Equipment during the warranty period.
3.2. When purchasing the equipment, it becomes the property of the Client immediately after receipt of payment to the account of the Operator. At the same time, the Operator provides warranty support for the Equipment within 12 months from the date of purchase.
3.3. When renting (“Rent”), the Client receives the Equipment only for the period of using the services and upon disconnection from the service undertakes to return the equipment to the Operator (Full set, in working and clean condition) within 7 days after disconnection of the service. An additional rental agreement is included in the package and depends on the decoder model received.
3.4. Free STB (decoder) is considered a $0 rental option, available only when certain conditions are met.*
-Payment must be made by bank card
-Access to the service is purchased for 12 or 24 months (Standard & Plus packages)
-Agreement with the Credit card Authorization form.
3.5. Return options:
-Sending by mail ("Shipping") - the Client undertakes to provide the Operator with the parcel's tracking number immediately after sending.
-Collection (“Pick up”) - the Operator sends an employee to collect the equipment, having previously coordinated the time and date with the Client, no more than 7 days after the service is disconnected. (Available only within New York and New Jersey)
3.6. The Client has no right to use the Equipment and Services for public display and to organize and provide access to the Services for third parties. The Client agrees that the Equipment can only be used for home use. (Network and other commercial users with multiple connections, such as hotels, cable and Internet networks, restaurants, bars, etc., who have more than one client, conclude a special agreement with the Operator on special terms.)
Violation of this provision leads to the termination of access without a refund.
3.7. If the Client loses the equipment, the Operator is not responsible for the losses incurred by the Client.
3.8. Termination of the contract by the Client in connection with his relocation (change of residence) or disconnection of the Client from the Internet for reasons beyond the control of the Operator is not allowed.
3.9. The client has the right to return the equipment and services in accordance with the Return Policy
4. Terms of payment for Services
4.1. All amounts under this Agreement are paid in USD at the prices approved by the Operator, in effect at the time of the provision of the Services.
4.2. The payer must provide all the necessary information about himself: full name, full address of residence, telephone number, and bank details (if payment is made through a bank). The above data must be up to date.
4.3. The day of payment is the day when funds are credited to the Operator's bank account.
4.4. The Client is responsible for all banking costs associated with paying for the Service.
5. Cost of services
5.1. This agreement sets the prices indicated at the time of the conclusion of the agreement.
5.2. The client fee does not change until the expiration of the concluded Agreement.
6. Obligations of the Operator
6.1. The operator undertakes to take all necessary measures to ensure consistency, continuity, and quality of service. At the same time, the Operator reserves the right, if necessary, to carry out preventive work, maintenance, updates of the system, and the applications used.
6.2. The Operator reserves the right to change the composition of the Service package.
7. Obligations of the Subscriber
7.1. The Subscriber undertakes to use the Equipment and Services in accordance with the terms of this Agreement
8. Suspension of the use of services
8.1. The Operator reserves the right to suspend access to the Services to which the Client is subscribed, without prior notice and any compensation in the following cases: Failure by the Client to fulfill any of his obligations Unauthorized use of the Services, Force Majeure circumstances.
9. Duration and termination of the contract
9.1. The minimum term of the annual contract is 360 days from the date of receipt of the goods or the beginning of the supply of services. After the expiration of the minimum validity period, the contract is not automatically renewed.
9.2. In the case of a customer purchasing services for 1, 3, 6, or 24 months, the contract is valid for 30, 90, 180, and 720 calendar days, respectively. The beginning of the contract is the date of activation of the service.
10. Third-Party Devices
The Operator offers company-supplied devices for purchase or rent, meticulously engineered for optimal compatibility with our software and services. Clients may choose to utilize their own, non-company-supplied, third-party devices. However, please note that the Operator does not accept any responsibility or liability for the installation, operation, maintenance, compatibility, or functionality of software on these devices. Moreover, the Company does not provide support, warranty, or assistance for any third-party devices, or for any issues that may arise from the use of such devices. Use of third-party devices is strictly at the client's own risk and discretion. The client acknowledges and agrees that the Operator may not have tested or otherwise verified the compatibility or operation of our software with such third-party devices, and therefore cannot guarantee their performance or functionality. Please be aware that any issues arising from the use of third-party devices may not be covered under our standard support agreement or warranty conditions.
11. Force majeure
10.1. The Operator is not liable to the Client for non-fulfillment of obligations under the Agreement due to circumstances that arose against the will and wishes of the Operator and which could not be foreseen, avoided, and overcome: the Client's loss of access to the Internet, natural disasters, laws, decrees, and regulations or omissions of the Governments or other authorities, or other parties for which the Operator is not responsible.
10.2. Since the Operator is not the creator of the programs, he is not responsible for the content, modification, or complete cessation of broadcasting of the programs transmitted to it within the framework of the Services to which the Client is subscribed.
12. Data confidentiality
11.1. The Client undertakes not to transfer access codes and other confidential data under this Agreement to third parties. Responsibility for damage resulting from a violation of this clause lies with the Client.
11.2. The Operator undertakes to keep confidential all data received from the Client under this agreement (full name, address, bank details, cost of services, etc.)
Upon the first activation of the Service, the Client confirms that he agrees with the terms of the Agreement and undertakes to comply with them. Ignorance of the contract does not absolve one from responsibility. All changes and additions to this Agreement are valid only if they are issued in the form of additional electronic, oral, or written notification.